Privacy Policy

Volunteer Genie is committed to protecting the privacy of our users. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights in relation to your personal data.

Effective date: December 16, 2025 (placeholder). Please consult your legal counsel before publishing.

1. Scope

This policy applies to personal information collected through our website, mobile apps, and related services (collectively, the “Service”). It applies to visitors, registered users, volunteers, and event organizers.

2. Information We Collect
  • Account Information: name, email, phone number, username, profile details and preferences.
  • Event and Role Information: event sign-ups, roles selected, assigned slots and related metadata.
  • Communications: messages you send us (support tickets, contact forms), and email preferences.
  • Technical & Usage Data: IP address, device identifiers, browser type, pages visited, and analytics data (e.g., Google Analytics).
3. How We Use Your Information
  • To provide, operate and improve the Service (including matching volunteers to roles and sending event notifications).
  • To communicate with you about events, account activity, security alerts, and administrative messages.
  • To detect, prevent and respond to fraud, abuse, security incidents and other illegal activities.
  • To comply with legal obligations and to enforce our terms and policies.
4. Legal Basis (where applicable)

If you are in a jurisdiction that requires us to identify a legal basis (e.g., GDPR), we rely on consent, contract performance, legitimate interests, or legal obligations as appropriate for the processing described in this policy.

5. Sharing & Disclosure

We do not sell your personal information. We may disclose information to:

  • Service providers who perform services on our behalf (hosting, email delivery, analytics).
  • Third parties where required by law or to protect the rights, property or safety of our users or the public.
  • Organizers and administrators of events for the purpose of running the event (e.g., volunteer lists).
6. Data Retention

We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes and enforce our agreements. Specific retention periods may vary by data category.

7. Security

We implement administrative, technical and physical safeguards designed to protect personal data. However, no system is completely secure — please take care when sharing information online.

8. Your Rights
  • Access, correction, portability and deletion where applicable.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain processing activities.

To exercise your rights, please contact us via the support form. We may require verification before taking action.

9. International Transfers

We may transfer personal data to other countries in which we or our service providers operate. When we do so, we take steps to ensure adequate protections are in place.

10. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect information from children. If you believe we have collected such information, contact us and we will take steps to remove it.

11. Changes to This Policy

We may update this policy from time to time. We will post the new policy on this page and indicate the effective date.

12. Contact

If you have questions about this policy, please contact us via the support form or at the contact information provided by your organization.

This is a template privacy policy provided for convenience. Please consult legal counsel to adapt it to your organization's requirements.